Draft for review by Fred and an attorney before launch. Items marked [Confirm with Fred] are placeholders.

Refund Policy

Last updated: September 2026

This Refund Policy applies to purchases made on elitecoachingllc.com from Elite Coaching LLC (“Elite Coaching,” “we,” “us,” or “our”). It explains when a refund, credit, or transfer is available for digital products, bootcamp seats, and coaching. It is part of our Terms & Conditions. If a written program agreement or the checkout page for a purchase states different terms, those terms control for that purchase.

1. Digital Products

Digital products include the Elite Team Manual, the Elite Script Book, the Back to Health audiobook, the patient forms pack, and any other downloadable or member-area material.

Because digital products give you immediate access to our intellectual property, all sales are final once the product has been downloaded or accessed in the member area.

Exceptions. We will issue a refund or a replacement if:

you were charged twice for the same product;
you cannot download or open the product and our team cannot fix the problem within a reasonable time; or
you have not downloaded or accessed the product and you ask within [Confirm with Fred: X days] of purchase.

To ask for an exception, email [email protected] with your name, the email you used at checkout, the product, and a short description of the problem.

2. Bootcamp Seats

Bootcamp seats (including the New Patient and Report of Findings Bootcamp and the Patient Retention Bootcamp) are reserved for you and your team once paid, and seating is limited.

Cancellation. If you cancel at least [Confirm with Fred: X days] before the first day of the bootcamp, you may receive [Confirm with Fred: a full refund, a partial refund, or a credit]. Cancellations made after that point are not refundable.
Transfer to another person. You may transfer your seat to another doctor or team member from your practice up to [Confirm with Fred: X days] before the bootcamp by emailing us their name and email.
Transfer to a later bootcamp. You may move your seat to a future bootcamp up to [Confirm with Fred: X days] before the start date, subject to availability. [Confirm with Fred: any transfer fee]
If we cancel or reschedule. If Elite Coaching cancels a bootcamp, you will receive a full refund of the seat price or a credit toward a future bootcamp, your choice. If we move the dates, you may transfer to the new dates or request a refund. We are not responsible for travel, hotel, or other costs you arrange yourself.

3. Coaching

1:1 coaching is by application and is governed by the written coaching agreement you sign before you start. Until that agreement is in place, the following placeholder terms apply:

Coaching fees cover reserved time with Dr. Fred and his team and are [Confirm with Fred: non-refundable once the first session has been held].
Cancellation of an ongoing coaching engagement requires [Confirm with Fred: X days] written notice. Payments already made for completed months are not refunded.
If we are unable to deliver sessions you have paid for, you will receive a refund or credit for the undelivered portion.

4. How Refunds Are Paid

Approved refunds are returned to the original payment method through our payment processor (Stripe). Depending on your bank, a refund can take 5 to 10 business days to appear. Access to any refunded digital product or member-area content ends when the refund is issued.

5. Chargebacks

If you have a problem with a purchase, please contact us first so we can fix it. Filing a chargeback without contacting us may result in loss of access to the member area and future programs.

6. Changes to This Policy

We may update this Refund Policy from time to time. The version posted on this page on the date of your purchase applies to that purchase.

Contact Us

Refund, cancellation, and transfer requests may be sent to:

Elite Coaching LLC
8501 Goodman Dr NW, Gig Harbor, WA 98332
Email: [email protected]

This policy is governed by the laws of the State of Washington.